Japanese multinational consumer electronics and video game company, Nintendo, offers its client repair services even beyond the warranty period. Once you send your device out for observation, you are able to track your Nintendo repair status with ease. You simply insert your order number on the status summary page on their website and information on your repair will be available. Setting up a repair is easy, fast and secure. The turnaround time is usually 1,5 to 3 weeks.
How to book a repair
Repairs can be booked through Nintendo’s Repair Centre Portal. Repairs are to be arranged way before dispatching of your console. It is also important to follow the packaging instructions that are received when a customer raises their repair order. Additionally, a copy of proof of purchase should be included by the client in the parcel they are sending out. Once the Nintendo repair centres receive the customer’s product, it remains there until repair services resume.
The Nintendo website has a customer support section, where you can first identify and select your console. Once you have selected your console, you are taken to a troubleshooting page, where information is provided on certain problems that may relate to you. Here, you can learn about your issue and see if it is covered by warranty or not. You can also see if Nintendo will service your console and if you should send it to their repair centre.
Terms and conditions for repairs
If there are circumstances where the fault is not due to defect whilst the product was being manufactured, the repair will not be covered by the warranty. In this case, customers will then be contacted and notified of any extra costs that they will be charged. These costs will be charged prior to the repairs taking place so that the customer can prepare themselves and make an informed decision. To book repairs customers have to be 18 years of age or older.
Sending the product to Nintendo
Once the customer had made the decision to go ahead and repair their console, and has filled in the booking form, they will be contacted by email and will be given instructions on how to return the product to them. Information on how to arrange for prepaid shipping materials will also be sent by post or email. The customer has an option to select which method of contact they prefer during their booking process.
There are packaging guidelines that need to be followed before shipping a product. Nintendo encourages its clients to follow these guidelines so that the product is protected and packed safely. Nintendo won’t be liable for any loss or damage of products that occur before they arrive at their centre. This is the responsibility of the customer and will not be covered by any Nintendo warranty. What is also recommended is to make a backup copy of the data stored on the console.
Assessment and repair
Once Nintendo receives the product, they assess it and determine whether any repair is indeed needed. If repair is required they further assess whether the repair will be covered by a Nintendo warranty or not. If the repair is outside of the Nintendo warranty, the customer will be contacted by email to be informed of the repair service fee. In this case, payment is to be arranged before any repairs can be made. The customer can also have their product returned.
Due to the recent outbreak of the COVID-19 pandemic, Nintendo has placed preventative measures and their repair centres have been closed until further notice. They have done so in accordance with the federal and local guidelines. Nintendo owners will be notified once the repair services resume. If anyone sends out products during this time, they will be returned or forwarded to any Nintendo warehouse available for temporary storage. To avoid disappointment it is best to fix consoles when services resume.